Return Policy

Thank you for shopping at BrookSphere!

We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

Returns:

We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds:

Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.

Exchanges:

If you received a defective or damaged item, we will gladly exchange it for a new one.
Please contact our customer service team at support@risebrooksphere.com to initiate an exchange.

Return Shipping:

Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return:

To initiate a return, please contact our customer service team at support@risebrooksphere.com
Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

Non-Returnable Items:

Certain items are non-returnable, including personalized products and perishable goods.
Please check the product description for any specific return restrictions.

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Contact Us:

If you have any questions or concerns regarding our return policy, please contact our customer service team at support@risebrooksphere.com

Thank you for choosing BrookSphere! We appreciate your business and strive to make your shopping experience enjoyable.
BrookSphere
Email: support@risebrooksphere.com
Phone: (123) 456-7890